Updated 27 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of two inspectors.
Service and service type:
The service is a ‘care home’. People in care homes receive accommodation and nursing or personal care. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.
The service did not have a manager registered with the Care Quality Commission. This means that only the provider was legally responsible for how the service is run and for the quality and safety of the care provided.
A manager had been recruited to this post and the provider hoped they would start early June 2019.
Notice of inspection:
The inspection was unannounced.
What we did:
We did not request a Provider Information Return (PIR).
During the inspection we spoke with three people, two relatives and two visitors. Many people using the service were unable to speak with us because they were living with dementia and could not tell us about their experiences. We spoke with four staff, including care, training and kitchen staff. We also spoke with the general manager and a representative for the provider.
Throughout the inspection we spent time in the communal areas of the home observing how staff interacted with people and supported them.
We reviewed four people’s care records, medicines records for 10 people, four staff’s recruitment records, supervision and training records. We also looked at documents relating to the quality, safety and management of the service. After the inspection the provider sent us various policies and procedures, audits and records relating the running and management of the service. These were reviewed and used to support out judgements.