The Care Quality Commission
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  • GP practice

Perranporth Surgery

Overall: Good read more about inspection ratings

Perranporth, Perranporth, Cornwall, TR6 0PS (01872) 572255

Provided and run by:
Perranporth Surgery

All Inspections

During an assessment under our new approach

Date of Assessment: 22 July 2026. Perranporth Surgery is a GP practice and delivers services to approximately 8,000 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 97% White, 1% Asian, 1% Mixed, under 1% Black and 1% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

During a routine inspection

This practice is rated as Good overall. (Previous inspection 18 March 2015– rated as Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Perranporth Surgery on 12 June 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw areas of outstanding practice:

  • The practice was instrumental in assisting with the development of a charitable organisation that helped new mothers suffering with peri natal depression. The aim of this charity was to increase awareness of postnatal depression, provide help and support for sufferers and give people the information and direction to gain the help necessary, when it is most needed. There is now a local service, run by a psychiatrist with a special interest in the field and two expert mental health nurses. The organisation also sponsors educational events on this subject within Cornwall.
  • The Patient Participation Group (PPG) were active in promoting health and wellbeing initiatives in Perranporth and surrounding villages. They had organised a community event to demonstrate and signpost patients to organised activities.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

18 March 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced inspection at Perranporth Surgery on 18 March 2015. The practice is rated as good. Specifically, it was good for providing safe, effective, caring, responsive and well led services. It was good for providing services for all the population groups, older people, children and young people, people with long term conditions people in vulnerable circumstances and people who are working age or recently retired.

Our key findings were as follows:

·         Outcomes for patients were positive, consistent and met expectations. Patients told us it was easy to get an appointment with their own GP or a GP of their choice, which provided continuity of care.

·         Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

·         Reliable systems were in place to maintain safety throughout the practice.

·         There was good IT support to enable staff to manage patient records well.

·         Treatment rooms and public areas were clean and there were systems in place to ensure hygienic conditions and equipment.

·         The practice implemented suggestions for improvements to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG).      

·         The practice was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice