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Inspection Summary


Overall summary & rating

Good

Updated 13 July 2018

This practice is rated as Good overall. (Previous inspection 18 March 2015– rated as Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Perranporth Surgery on 12 June 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw areas of outstanding practice:

  • The practice was instrumental in assisting with the development of a charitable organisation that helped new mothers suffering with peri natal depression. The aim of this charity was to increase awareness of postnatal depression, provide help and support for sufferers and give people the information and direction to gain the help necessary, when it is most needed. There is now a local service, run by a psychiatrist with a special interest in the field and two expert mental health nurses. The organisation also sponsors educational events on this subject within Cornwall.
  • The Patient Participation Group (PPG) were active in promoting health and wellbeing initiatives in Perranporth and surrounding villages. They had organised a community event to demonstrate and signpost patients to organised activities.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good