The Care Quality Commission
  • Doctor
  • GP practice

Marden Medical Practice

Overall: Outstanding read more about inspection ratings

Marden, 25 Sutton Road, Shrewsbury, Shropshire, SY2 6DL (01743) 241313

Provided and run by:
Marden Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Marden Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Marden Medical Practice, you can give feedback on this service.

23 October 2019

During an inspection looking at part of the service

We carried out an announced focused inspection at Marden Medical Practice on 23 October 2019 due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions: Effective and Well-Led. Because of the assurance received from our review of information we carried forward the ratings for the following key questions: Safe, Caring and Responsive.

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected
  • Information from our ongoing monitoring of data about services and
  • Information from the provider, patients, the public and other organisations.

We previously carried out a comprehensive inspection at Marden Medical Practice on 24 October 2014. The overall rating was Oustanding. We rated the service as outstanding for providing safe and well-led services and good for providing effective, caring and responsive services. The report on the October 2014 inspection can be found by selecting the ‘all reports’ link for Marden Medical Practice on our website at .

We have rated this practice as outstanding overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs and was planned and delivered according to evidence-based guidelines.
  • The practice understood the needs of its population and tailored services in response to those needs. Recruitment of appropriately skilled and experienced staff to meet patient demand were a practice priority.
  • Staff had the skills, knowledge and experience to deliver effective care, support and treatment and worked together and with other organisations to deliver effective care and treatment.
  • Audits demonstrated quality improvement.
  • Patients were treated with compassion, dignity and respect and were involved in their care and any decisions about their treatment.
  • Staff felt privileged to work at the practice and were valued and well supported by the GPs and the management team.
  • There was compassionate, inclusive and effective leadership. Leaders were visible and approachable and understood the strengths and challenges of the services provided.

We have rated the practice as outstanding for well-led because:

  • Leadership was reflective, strong and decisive with emphasis on communication, training and education.
  • There were effective systems in place for continuous improvement and innovation.
  • Leaders were committed to embrace new initiative approaches to patient care.
  • The practice had a clear vision with quality and safety as its top priority and carried out proactive succession planning.
  • Patients were highly satisfied with the with the service they received from the practice. Staff felt valued and supported in their work. There was an effective relationship between the practice and its very active patient participation group who had representation on various groups.
  • There was a strong commitment towards ensuring that there was equality and inclusion promoted across the workforce.

Whilst we found no breaches of regulations, the provider should:

  • Formalise and document the discussions held and review of consultations for the advanced nurse practitioner.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of General Practice

24 october 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We inspected this service on 24 October 2014 as part of our new comprehensive inspection programme. This provider had not been inspected before.

The overall rating for this service is outstanding. We found the practice to be good in the responsive, caring and effective domains. We found that the practice was outstanding in the safe and well led domains. We found the practice provided outstanding care to older people, people with long term conditions, people in vulnerable circumstances, families, children and young people, working age people and people experiencing poor mental health.

Our key findings were as follows:

  • Patients were kept safe because there were arrangements in place for staff to report and learn from key safety risks. The practice had a system in place for reporting, recording and monitoring significant events over time.
  • The practice was using innovative approaches to patient care including tele-health.
  • Patients were extremely satisfied with the service they received from the practice and there was a well regarded patient participation group.
  • Staff were all clear about their own roles and responsibilities, and felt valued and well supported.
  • There was strong leadership of the practice with great emphasis on communication and training and education.
  • There was a strong relationship between the practice and its very active patient participation group.

We saw several areas of outstanding practice:

  • The practice employed a community and care co-ordinator to help patients by co-ordinating support and signposting or referring to other services.
  • The practice used tele-dermatology to send pictures of patients’ skin conditions to hospital based specialists to speed up and improve diagnosis and treatment.
  • There was a comprehensive programme of education and training for all staff using expert external speakers.
  • The practice had a formal buddying system in place to ensure that patients experienced good continuity of care between part time doctors.
  • The practice used Myers Briggs personality testing when recruiting new doctors to the practice.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice