Barton House Group Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Patient feedback demonstrated that staff mostly treated patients with kindness and compassion.

The 2025 National GP Patient Survey showed that 81% of patients felt the healthcare professional at their last appointment treated them with care and concern, compared with a local average of 81% and a national average of 86%. Additionally, 91% of respondents reported confidence and trust in the healthcare professional they spoke to and were involved as much as they wanted in decisions about their care and treatment. Which were all in line with the local average.

The practice monitored patient’s online reviews, from January 1 to March 31, 2026, the practice had received 239 responses, 191 rated the practice as very good. Where patients had raised improvements regarding appointments, the practice had plans in place to improve access and reduce waiting times.

The practice held regular patient participation group (PPG) meetings, where peoples feedback was responded to and changes discussed. We spoke with members of the PPG who provided positive feedback.

The service had arrangements to promote people’s privacy and provided chaperones.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.