The Care Quality Commission
  • Doctor
  • GP practice

St Martin's Gate Surgery

Overall: Good read more about inspection ratings

Turnpike House Medical Centre, 37 Newtown Road, Worcester, Worcestershire, WR5 1EZ (01905) 363352

Provided and run by:
St Martin's Gate Surgery

All Inspections

During an assessment under our new approach

Date of assessment: 04 June 2025 to 10 June 2025. St Martin’s Gate Surgery is a GP practice and delivers service to 14,180 patients under a contract held with NHS England. St Martin’s Gate Surgery is the main location, and they have a branch site at St Peters Surgery. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7 decile (7 out of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. People were treated with kindness and compassion. Staff protected their privacy and dignity. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment.

 

1 December 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of St Martin’s Gate Surgery on 1 December 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • People were protected by a strong, comprehensive safety system and a focus on openness, transparency and learning when things went wrong. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Opportunities for learning from internal and external incidents were maximised.

  • Risks to patients were comprehensively assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff were sufficiently trained and had the appropriate knowledge and experience to effectively deliver care and treatment.

  • Patient outcomes were in line with or above local and national averages.

  • Patients said they were treated with compassion, dignity and respect and that they were suitably involved in their care and decisions about their treatment.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

9 July 2013

During a routine inspection

On the day of our announced inspection we spoke with eight patients, six members of staff and two external professionals.

When patients received care or treatment they were asked for their consent and their wishes were listened to. One patient told us: "That has never been a problem". We found that when minor surgery had been carried out that the doctor had obtained written consent from the patients before the surgery had commenced.

We saw that patient's views and experiences were taken into account in the way the service was provided and that they were treated with dignity and respect. The patients we spoke with provided positive feedback about their care. A patient said: "We are very happy here, we would have changed doctors if we were not happy".

Staff had received training in safeguarding children and vulnerable adults. They were aware of the appropriate agencies to refer safeguarding concerns to that ensured patients were protected from harm.

Patients were cared for in modern purpose built premises. The provider had ensured that the premises had been well maintained to ensure a safe environment for patients visits.

The provider had systems in place for monitoring the quality of service provision. There was an established system for regularly obtaining opinions from patients about the standards of the services they received. This meant that on-going improvements could be made by the practice staff.