- GP practice
St Martin's Gate Surgery
Report from 13 May 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 04 June 2025 to 10 June 2025. St Martin’s Gate Surgery is a GP practice and delivers service to 14,180 patients under a contract held with NHS England. St Martin’s Gate Surgery is the main location, and they have a branch site at St Peters Surgery. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7 decile (7 out of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. People were treated with kindness and compassion. Staff protected their privacy and dignity. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service.