During an assessment under our new approach
Date of Assessment: 17 September 2026. Tramways Medical Centre – O’Connell is a GP practice in Sheffield and delivers services to approximately 8750 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 87.5% White, 3.2% Asian, 3.2% Mixed, 2.9% Black and 3.1% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff did not always keep facilities clean or maintain equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection adequately and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience, although safe staffing processes needed to be fully implemented and followed.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers, but this was not supported by a practice wide policy.
The service had some vision and strategy, which considered the needs of the people who used their service and the wider community. Staff did not always understand their individual roles and responsibilities however, and leaders could not always account for the actions, behaviours and performance of staff because of a lack of clear and effective governance processes.