We carried out a review of the data available to us about Tramways Medical Centre - O'Connell on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Tramways Medical Centre - O'Connell, you can give feedback on this service.
This practice is rated as Good overall.
(Previous inspection 23/11/2016 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people living with dementia) - Good
We carried out an announced comprehensive inspection at Tramways Medical Centre on 7 March 2018 as part of our inspection programme.
At this inspection we found:
The practice had systems in place to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a focus on continuous learning and improvement across the organisation.
We saw areas of outstanding practice:
The practice were able to offer improved support for patients with mental health needs through a local initiative called ‘Zest’. This organisation provides a range of low level interventions to support patients with mental health needs such as anxiety disorders and offer treatment to support their welfare.
The practice offered increased support for patients and their families living with dementia through joint working which included home visiting with the local Consultant Psychiatrist.
The practice had an IAPT (Improving Access to Psychological Therapy) worker in-house to give advice and also had on-line and group sessions availableto support patients.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Tramways Medical Centre - O'Connell on 23 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider should make improvement are:
Chief Inspector of General Practice