Tramways Medical Centre - O'Connell Also known as Tramways Medical Centre (Dr J O'Connell & Partners)

Updated 12 April 2018

Tramways Medical Centre - O'Connell, provides services for 8,600 patents within the Sheffield Clinical Commissioning Group (CCG) under a General Medical Services (GMS) contract. The services are provided from a purpose built building which has car parking and easy access for wheelchairs. The patient population is comparable to the national average although the practice is situated in one of the third most deprived areas nationally.

There are four full time equivalent GP partners, (three full time and two part time), one GP registrar, a practice manager, two practice nurses, two health care assistants and a reception team. Tramways Medical Centre is a training practice with two appointed trainers. The practice offers a mix of: on the day, pre-bookable and emergency appointments. The premises are open on Monday, Tuesday and Friday from 8am until 6.30 pm and on Wednesdays from 7am until 6.30pm and Thursdays from 8 am until 12 noon . They are closed for staff training during the Thursday afternoons.

Updated 12 April 2018

This practice is rated as Good overall.

(Previous inspection 23/11/2016 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people living with dementia) - Good

We carried out an announced comprehensive inspection at Tramways Medical Centre on 7 March 2018 as part of our inspection programme.

At this inspection we found:

• The practice had systems in place to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a focus on continuous learning and improvement across the organisation.

We saw areas of outstanding practice:

• The practice were able to offer improved support for patients with mental health needs through a local initiative called ‘Zest’. This organisation provides a range of low level interventions to support patients with mental health needs such as anxiety disorders and offer treatment to support their welfare.

• The practice offered increased support for patients and their families living with dementia through joint working which included home visiting with the local Consultant Psychiatrist.

• The practice had an IAPT (Improving Access to Psychological Therapy) worker in-house to give advice and also had on-line and group sessions availableto support patients.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 12 April 2018

Updated 12 April 2018

Updated 12 April 2018

Updated 12 April 2018

Updated 12 April 2018

Updated 12 April 2018