The Care Quality Commission
  • Doctor
  • GP practice

Dr Chandrakant Patel

Overall: Good read more about inspection ratings

Dr CM Patel's Surgery, 2 Jephson Road, London, E7 8LZ (020) 8470 6429

Provided and run by:
Dr CM Patel's Surgery

All Inspections

During an assessment under our new approach

Date of Assessment: 4 June 2026. Dr Chandrakant Patel is a GP practice and delivers services to approximately 3,200 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 17% White, 65% Asian, 3% Mixed, 11% Black and 4% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

22 February 2018

During an inspection looking at part of the service

We carried out an announced comprehensive inspection of Dr Chandrakant Patel on 16 January 2017. The overall rating for the practice was good. However, the rating for the practice providing safe services was requires improvement; this is because we found an area where the practice must improve and three areas where the provider should improve. After the comprehensive inspection, the practice sent us evidence and actions detailing what they would do to meet the legal requirements. The full comprehensive report for our 16 January 2017 inspection can be found by selecting the ‘all reports’ link for Dr Chandrakant Patel on our website at www.cqc.org.uk.

This inspection was an announced focused inspection which we carried out on 22 February 2018 to confirm the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations and the areas it should improve identified in our previous inspection. This report covers our findings in relation to those requirements and the improvements made since our last inspection.

The practice is now rated as good for providing safe services and remains rated as good overall.

Our key findings were as follows:

  • The practice had completed all outstanding actions from an external infection control audit carried out in 2014, and there were appropriate arrangements to assess, monitor and mitigate risks to patients’ safety concerning infection control.

  • The practice had taken steps to avoid the medicines refrigerator being turned off accidentally.

  • There was evidence that the practice had discussed and learned from significant events.

  • Patients with caring responsibilities were identified and recorded on the clinical system, and information, advice and support was made available to them.

  • The practice was aware of the most recent national GP patient survey results and we saw evidence that they had undertaken their own patient survey which demonstrated improvement.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

16 January 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Chandrakant Patel surgery on January 16 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events, however learning from significant events was not evident.

  • The practice had clearly defined and embedded systems, processes and practices in place to keep patients safe and safeguarded from abuse, however improvements were needed in relation to infection control.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The area where the provider must make improvement is:

  • Assess, monitor and mitigate risks to patient’s safety concerning infection control.

The areas where the provider should make improvements are:

  • Review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to them.

  • Ensure learning from significant events are clear and evident.

  • The provider should review their current system in place to avoid the fridge being turned off accidentally.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice