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Kingsway Medical Practice Good

Reports


Review carried out on 25 April 2019

During an annual regulatory review

We reviewed the information available to us about Kingsway Medical Practice on 25 April 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 19 October 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

This is a focused desk top review of evidence supplied by Kingsway Medical Practice, for two areas within the key question well-led.

We found the practice to be good in providing well-led services. Overall, the practice is rated as good.

The practice was inspected on 15 July 2015. The inspection was a comprehensive inspection under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (HSCA). At that inspection, the practice was rated ‘good’ overall. However, within the key question well-led two areas were identified as requires improvement, as the practice was not meeting the legislation at that time; Regulation 18 Staffing and Regulation 17 Good governance.

At the inspection in July 2015 we found that capacity and staffing levels had not been reviewed or adapted to respond to the changing needs and circumstances of people using the service or the changes within the structure of the partnership. Checks had not been put in place to ensure staff were not working excessive hours to meet demands. We also found the provider was not operating effective governance systems and processes to make sure they assess and monitor their service for quality, safety and to maintain staff well-being at a partnership level following changes in the capacity and structure of the GP partnership.

The practice supplied an action plan and a range of documents which demonstrated they are now meeting the requirements of Regulation 17 Staffing and Regulation 17 Good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 15/07/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Kingsway Medical Practice on 15 July 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing, effective, caring, responsive and safe services. It was also good for providing services for the populations groups we rate. We found however the service required improvement in well led.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients provided varied feedback on accessing appointments, with a number of patients reporting difficulties getting routine appointments with a GP.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was no clear strategy in place to govern the practice following changes in the structure and capacity of the partnership.

There were areas of practice where the provider needs to make improvements.

Importantly the provider must

  • Ensure effective systems and processes are in place to make sure they assess and monitor their service for quality, safety and to maintain staff well-being at a partnership level following changes in the capacity and structure of the GP partnership.
  • Ensure staffing levels are planned, reviewed and checks are place to ensure staff do not work excessive hours.

In addition the provider should,

  • Ensure policies and procedures to govern activity and support staff are in place and reviewed in a timely manner.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice