Redgate Medical Centre

Updated 3 June 2025

Date of Assessment: 9 July 2025 to 29 July 2025. Redgate Medical Centre is a GP practice that delivers service to approximately 7,400 people under a contract held with NHS England. The National General Practice Profiles states that 95.4% of people registered at this service are White, 2.2% are Asian, 1.2% are mixed, 0.5% are Black and 0.7% are of other ethnicities. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. We assessed all quality statements across safe, effective, caring, responsive and well-led key questions.

At this assessment, we found the service understood its patient population and was passionate about providing safe and effective care. The service reviewed and responded to feedback and continued to improve systems and processes. However, our remote clinical searches found gaps in the monitoring and review of medicines. We also identified some issues during our site visit. The service responded promptly and implemented additional systems and processes to reduce risks to people.

Updated 3 June 2025

The majority of people were positive about the quality of their care and treatment based on the recent NHS Friends and Family Test and feedback directly received by CQC. However, responses from the recently published National GP Patient Survey (2025) showed that 2 indicators of people’s experience of the quality of care and treatment were slightly below national averages. The service was aware of the findings, would discuss them in a staff meeting and looked for areas of improvement. There was an active patient participation group (PPG), a group of people who represented the views of people using the service. Representatives from the PPG commented that access is efficient and satisfactory with the new triage system launched in January 2025.