We carried out a review of the data available to us about CC The Laurels Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about CC The Laurels Ltd, you can give feedback on this service.
We found the following examples of good practice.
¿ Arrangements were in place for relatives and visitor's to access the service safely. These included temperature checks and personal protective equipment [PPE]. There was a visitors room for relatives to use which was accessed by a separate entrance to the service.
¿ The service was very clean. We observed regular cleaning of all areas taking place. Cleaning schedules were in place and showed the frequency of cleaning undertaken, including regular cleaning of high touch point areas and deep cleaning .
¿ People had been encouraged to keep in contact with family and friends with telephone calls and other electronic devices.
¿ People were admitted safely to the service. The registered manager confirmed they were following government guidance and all new admissions were isolated in their rooms for 14 days.
¿ Staff were following government guidelines for the use of PPE and good infection control practice. PPE was available throughout the service for staff to access.
¿ Infection control audits took place regularly to make sure the service was compliant with current guidance and practices.
¿ Staff and people using the service had risk assessments in place to ensure risks in relation to COVID-19 were identified and managed safely.
CC The Laurels Ltd is a residential care home providing accommodation and personal care for up to 32 people aged 65 and over. At the time of the inspection 32 people were living at the service, this included people living with dementia.
People’s experience of using this service and what we found
People and relatives spoke positively about the care and support they received from staff.
The registered manager had not always notified the commission of important events. Following the inspection, they responded promptly and sent through notifications. We have made a recommendation about statutory notifications.
When people had been identified as being at high risk of falling, the registered provider was looking to increase and develop staff awareness. We have made a recommendation about falls awareness.
Systems were in place to safeguard people from harm and risks to people were assessed and monitored.
There were enough staff available to meet people’s needs. Medicines were administered by trained staff and where errors were found the registered manager had taken appropriate action.
Staff had completed a wide range of training and were well supported by the registered manager. The service worked closely with other health professionals to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were knowledgeable and caring and treated people with dignity and respect.
People’s care was personalised, and they were supported to take part in a range of activities which were meaningful to them. People knew how to raise concerns and told us they were confident action would be taken to address their concerns. People were supported appropriately with their end of life care wishes.
Since the last inspection a new provider was delivering the service. People and their relatives spoke highly of the registered manager and the positive culture created by the new provider. A range or audits were carried out by the registered manager and action was taken when needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 August 2018 and this is the first inspection.
Why we inspected:
This was routine inspection, based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.