Last updated 6 July 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on the 30 and 31 May 2018 and was unannounced. The inspection team consisted of three inspectors and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to our inspection, we reviewed information available to us about the service. The registered provider had completed a Provider Information Return (PIR). The PIR is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed safeguarding alerts and notifications that had been sent to us. A notification is information about important events which the registered provider is required to send us by law.

During our inspection, we spoke with 18 people, ten relatives and three health care professionals. We also spoke with eight members of care staff, maintenance officer, deputy manager and the registered manager.

We spent time observing care in the communal areas and used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed 12 people's care records. We also looked at a range of documents and records including the management of medicines, staff training, four staff recruitment and support records, rostering information, complaints and compliments and how the registered persons monitored the quality of the service.