We carried out a review of the data available to us about Dr Satya Koya and Dr Lalitha Chalasani on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dr Satya Koya and Dr Lalitha Chalasani, you can give feedback on this service.
We carried out a short notice announced inspection at Dr Satya Koya and Dr Lalitha Chalasani on 28 November 2022. We did not award a rating as we did not inspect the whole of the domain.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr Satya Koya and Dr Lalitha Chalasani on our website at www.cqc.org.uk
Why we carried out this inspection
This was a focused inspection following information of concern being received by the Care Quality Commission. We looked at specific information in the following key question:
• Effective
How we carried out the inspection
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
• Conducting staff interviews
• Requesting evidence from the provider
Our findings
We based our judgement of the quality of care at this service on a combination of:
We found that:
Whilst we found no breaches of regulations, the provider should:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services
We carried out an announced comprehensive inspection at Dr Satya Koya and Dr Lalitha Chalasani on 7 April 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
However there were areas of practice where the provider should make improvements:
The practice should ensure that all registers are accurate and that any exception reporting rates above the local or national average should be investigated and addressed.
Chief Inspector of General Practice
We spoke with nine patients on the day of our visit. People were happy with the care that they received. We heard comments such as 'The doctors are very nice, they explain things to you', 'the GP's are good, I am very happy' and 'he explains things to me.'
Patients we spoke with confirmed that they had time to discuss their concerns during the consultation and that treatment was explained to them. All of the patients we spoke with were satisfied with their clinical care.
The practice had policies and procedures in place regarding safeguarding children and vulnerable adults.
Staff members had access to ongoing training through monthly 'protected learning time' sessions and they told us they had received enough training for their posts.
The practice had systems to assess and monitor quality and had a range of policies and procedures in place for staff to access, which supported the safe running of the service.
The practice had a patient participation group (PPG). A PPG is made up of practice staff and patients that are representative of the practice population. The main aim of a PPG is to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by the practice.