• Doctor
  • GP practice

Dr Satya Koya and Dr Lalitha Chalasani Also known as Hough Green Health Park

Overall: Good read more about inspection ratings

47-57 Hough Green Road, Hough Green, Widnes, Cheshire, WA8 4NJ (0151) 511 5805

Provided and run by:
Dr Satya Koya and Dr Lalitha Chalasani

Latest inspection summary

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Background to this inspection

Updated 22 December 2022

Dr Satya Koya and Dr Lalitha Chalasani (also known as Hough Green Health Park) is located in Widnes at:

47-57 Hough Green Road

Hough Green

Widnes

Cheshire

WA8 4NJ

The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.

The practice is situated within NHS Cheshire and Merseyside and delivers Primary Medical Services (PMS) to a patient population of about 5008. This is part of a contract held with NHS England. The practice is part of Widnes Highfield Health Primary Care Network (PCN).

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the second lowest decile (two of 10). The lower the decile, the more deprived the practice population is relative to others.

According to the latest available data, the ethnic make-up of the practice area is 97.7 % white, 1.2 % mixed, 0.7% Asian, 0.2 % black, 0.2 % other.

There is a team of two GPs. The practice has a clinical pharmacist, a practice nurse, a nurse training to undertake the full practice nurse role and a health care assistant. An advanced nurse practitioner employed by the PCN works at the practice one morning per week and a mental health practitioner employed by PCN works at the practice one day per week. The clinical staff are supported by a practice manager and a team of reception/administration staff.

The practice is open 8 am to 6.30pm Monday to Friday. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments. The practices within the PCN provide extended access every evening (6.30pm – 9pm) and on a Saturday morning (9am – 4pm). Out of hours primary medical services are accessed by calling NHS 111.

Overall inspection

Good

Updated 22 December 2022

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Satya Koya and Dr Lalitha Chalasani on 7 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

However there were areas of practice where the provider should make improvements:

  • The practice should ensure that all registers are accurate and that any exception reporting rates above the local or national average should be investigated and addressed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice