Archived: Bridewell Care Ltd

Bridewell Care Ltd is a domiciliary care agency providing personal care to people in the community. At the time of the inspection, six people were using the service.

People’s experience of using this service and what we found

People were protected from the risk of abuse. Risks to people’s health and well-being were identified and managed. Staff were trained to identify and report abuse and understood their responsibility to keep people safe. Medicines were safely managed. People received care from a sufficient number of staff. Recruitment processes were safe which ensured only staff suitable to provide care were deployed at the service. People were protected from the risk of infection.

People’s care was effectively delivered because staff were supported in their roles. Staff received regular training and supervision to carry out their roles. People were supported to maintain good health

People were happy with the care they received. People told us staff treated them with kindness, dignity and respect. Staff gained people's consent before providing care to them. People told us they got on well with staff. Staff respected people’s privacy and promoted their independence.

People’s care needs and support plans were reviewed and updated to reflect changes any changes. People and their relatives knew how to raise concerns about their care and felt their views were considered.

People, their relatives and staff were happy with the management and leadership of the service. The registered manager was said to be honest, open and approachable. Quality assurances were undertaken on the care provided and improvement made when needed. Staff had opportunities to learn when things went wrong. The provider took action to prevent incidents from happening again.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We were assured the provider was following national guidance on good infection prevention and control protocols in relation to the COVID-19 pandemic. Staff followed the measures in place to mitigate risks in relation to COVID-19 pandemic and protect people from the risk of acquiring infections.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 27/09/2018 and this is the first inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively.

Why we inspected

This was a planned inspection of a newly registered service.