Archived: Bridewell Care Ltd

Updated 1 October 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team consisted of one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced.

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We reviewed information we had received about the service since they registered with us. We sought feedback from the local authority and professionals who work with the service. We used all of this information to plan our inspection.

During the inspection

We spoke with the registered manager. We reviewed a range of records. This included three people’s care records. We looked at staff files in relation to training and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We spoke with three people who used the service and three relatives about their experience of the care provided. We also spoke with four members of staff including three care assistants and a field supervisor. We continued to seek clarification from the provider to validate evidence found.

Updated 1 October 2021

About the service

Bridewell Care Ltd is a domiciliary care agency providing personal care to people in the community. At the time of the inspection, six people were using the service.

People’s experience of using this service and what we found

People were protected from the risk of abuse. Risks to people’s health and well-being were identified and managed. Staff were trained to identify and report abuse and understood their responsibility to keep people safe. Medicines were safely managed. People received care from a sufficient number of staff. Recruitment processes were safe which ensured only staff suitable to provide care were deployed at the service. People were protected from the risk of infection.

People’s care was effectively delivered because staff were supported in their roles. Staff received regular training and supervision to carry out their roles. People were supported to maintain good health

People were happy with the care they received. People told us staff treated them with kindness, dignity and respect. Staff gained people's consent before providing care to them. People told us they got on well with staff. Staff respected people’s privacy and promoted their independence.

People’s care needs and support plans were reviewed and updated to reflect changes any changes. People and their relatives knew how to raise concerns about their care and felt their views were considered.

People, their relatives and staff were happy with the management and leadership of the service. The registered manager was said to be honest, open and approachable. Quality assurances were undertaken on the care provided and improvement made when needed. Staff had opportunities to learn when things went wrong. The provider took action to prevent incidents from happening again.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We were assured the provider was following national guidance on good infection prevention and control protocols in relation to the COVID-19 pandemic. Staff followed the measures in place to mitigate risks in relation to COVID-19 pandemic and protect people from the risk of acquiring infections.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 27/09/2018 and this is the first inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively.

Why we inspected

This was a planned inspection of a newly registered service.