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Inspection Summary

Overall summary & rating


Updated 10 May 2019

We carried out an announced comprehensive inspection at Chessel Practice on 27 March 2019 as part of our inspection programme.

This service was placed in special measures in September 2017. We found that the practice had improved when we undertook the follow up inspection on 20 February 2018.

However, the practice needed time to ensure that there was more evidence that the improvements were embedded properly and that the improvements were sustained.

At this inspection were saw that improvements had been maintained.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learnt from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment were delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.

Whilst we found no breaches of regulations, the provider should:

  • Review processes for the management and checks of locum GPs.
  • Continue to maintain Quality Outcome framework performance.
  • Continue to Improve patient feedback.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable