We carried out a review of the data available to us about Torridon Road Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Torridon Road Medical Practice, you can give feedback on this service.
We carried out an announced inspection of Torridon Road Medical Practice on 11 February 2016. A follow up inspection was undertaken on 8 November 2016. After the two inspections, the overall rating for the practice was good, although the caring domain was rated as requires improvement. The inspections identified the practice must undertake the following:
The practice must ensure that it addresses feedback from patients in relation to accessing appointments and how caring clinicians are during appointments.
The full comprehensive report of the 11 February 2016 inspection and the follow up report of the 8 November 2016 inspection can be found by selecting the ‘all reports’ link Torridon Road Medical Practice on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 4 July 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspections on 11 February and 8 November 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is rated as good.
Our key findings were as follows:
The practice had formally met with relevant staff to address the issues identified in patient feedback, and had undertaken monthly patient feedback of patients to ensure that they were satisfied with the actions that had been taken
Results from the national GP patient survey for 2016/17 showed that patient satisfaction levels were similar to the national average.
Chief Inspector of General Practice
We carried out an announced inspection of Torridon Road Medical Practice on 11 February 2016. Breaches of legal requirements were found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet the legal requirements in relation to the breaches of regulation 9, Person centred care, regulation 12 Safe care and treatment and regulation 18 Staffing of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
We undertook this focussed inspection on 8 November 2016 to check that they had followed their plan and to confirm that they now meet the legal requirements. This report covers our findings in relation to those requirements and also where additional improvements have been made following the initial inspection. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Torridon Road Medical Practice on our website at www.cqc.org.uk.
After the comprehensive inspection of 11 February 2016, the practice was rated as requires improvement. They were rated as requires improvement for providing safe, caring, responsive and well led services. They were also requires improvement for all population groups.
Following the focussed inspection of 8 November 2016 we found the practice to be good overall, but good for providing caringservices.
Our key findings across all the areas we inspected were as follows:
The area where the provider must make improvement is:
The practice must ensure that it addresses feedback from patients in relation to accessing appointments and how caring clinicians are during appointments.
The areas where the provider should make improvement are:
The practice should ensure that patients are able to access appointments easily by telephone.
The practice should consider documenting any advice provided by leads in medicines management, and consider developing a failsafe system so that refrigerator temperatures are recorded every day that the practice is open.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Torridon Road Medical Practice on 11 February 2016. Overall the practice is rated as requires improvement.
Our key findings across all the areas we inspected were as follows:
The areas where the provider must make improvement are:
The practice must ensure that appropriate cold chain processes are followed where refrigerator temperatures are outside of safe range.
The practice must review its level of staffing to ensure that there is sufficient resource in place for the level of work being undertaken.
The practice must review processes for dealing with results and letters to ensure they are managed promptly.
The practice must ensure that it addresses feedback from patients in relation to accessing appointments and how caring clinicians are during appointments.
The areas where the practice should make improvements are:
The practice should retain relevant information on all personnel files.
The practice should review the complaints process including previously managed complaints to determine whether or not they were correct to not uphold the complaint.
Review how they identify carers to ensure they receive appropriate support and information.
Chief Inspector of General Practice