Torridon Road Medical Practice

Updated 26 July 2017

Torridon Road Medical Centre is based in the London Borough of Lewisham. The practice has two partners (one male and one female who work full time at the practice and manage the site. The practice comprises a converted house with a significant annex area. The address of the practice is 80 Torridon Road, London, SE6 1RB.

The practice is based in an area of mixed demographics, with some areas of high depravation. There is a high level of ethnic diversity among the practice population and there are a significant number of patients for whom English is not their first language.

The practice has a list size of approximately 10,500. The practice employs one salaried GP. Further cover was being provided by 1.5 whole time equivalent long term locums. There were also two practice nurses, one who was employed by the practice and one who was a long term locum. Both nurses worked part time. There was a practice manager and an administrative team who combined reception and administrative roles.

The practice is contracted to provide Personal Medical Services (PMS) and is registered with the CQC for the following regulated activities: treatment of disease, disorder or injury, maternity and midwifery services, family planning, surgical procedures, and diagnostic and screening procedures at one location.

The practice is open between 8:00am and 8:00pm Monday to Friday. Appointments are from 8:00am to 8:00pm daily.

Updated 26 July 2017

Letter from the Chief Inspector of General Practice

We carried out an announced inspection of Torridon Road Medical Practice on 11 February 2016. A follow up inspection was undertaken on 8 November 2016. After the two inspections, the overall rating for the practice was good, although the caring domain was rated as requires improvement. The inspections identified the practice must undertake the following:

• The practice must ensure that it addresses feedback from patients in relation to accessing appointments and how caring clinicians are during appointments.

The full comprehensive report of the 11 February 2016 inspection and the follow up report of the 8 November 2016 inspection can be found by selecting the ‘all reports’ link Torridon Road Medical Practice on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 4 July 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspections on 11 February and 8 November 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is rated as good.

Our key findings were as follows:

• The practice had formally met with relevant staff to address the issues identified in patient feedback, and had undertaken monthly patient feedback of patients to ensure that they were satisfied with the actions that had been taken

Results from the national GP patient survey for 2016/17 showed that patient satisfaction levels were similar to the national average.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

Updated 6 January 2017

The practice is rated as good for the care of people with long-term conditions.

Updated 6 January 2017

The practice is rated as good for the care of families, children and young people.

Updated 6 January 2017

The practice is rated as good for the care of older people.

Updated 6 January 2017

The practice is rated as good for the care of working-age people (including those recently retired and students).

Updated 6 January 2017

The practice is rated as good for the care of people experiencing poor mental health (including people with dementia).

Updated 6 January 2017

The practice is rated as good for the care of people whose circumstances may make them vulnerable.