Alchita Care Limited of Bradford

Alchita Care Limited of Bradford is a domiciliary care agency, registered to support up to 15 people with varying needs in their own homes with personal care, including those with learning disabilities. Therefore the “Right support, right care, right culture” and quality of life tool is considered as part of this assessment. Assessment took place from 10 February 2026 to 26 February 2026. The service was previously in breach of Regulation 11, 12 and 17 at their last assessment in August 2025. This is a fully comprehensive assessment, looking at all quality statements. The service is no longer in breach of regulation, now rated good.

The service provided safe care and treatment for people. People and their relatives felt safe using the service. There were relevant training and processes in place to manage safeguarding concerns. However, these were not always effectively implemented to manage risk. The service has told us how they will improve on management of safeguarding concerns. People’s environments were fully assessed to manage risk and there was appropriate use of Personal Protective Equipment (PPE) to manage infection, prevention and control (IPC). Medicines were robustly managed within the service. The service was no longer in breach of regulation of safe care and treatment.

People told us they felt the care they received was effective. There were robust systems in place to assess people’s needs and care based on best available legislation and evidence. Staff worked well with other services to ensure a collaborative approach to care, and to promote people to live healthier lives. The service could have supported people better to access community services. The service has advised us how they will improve in this area. There were robust systems in place to ensure oversight of the service which supported the monitoring and improvement of outcomes for people. For example, quality audits implemented by leaders of the service including spot checks. However, reviews and follow up actions were not always fully recorded. The service has advised us how they will make improvements regarding this. The service demonstrated a good understanding around consent to care and treatment, embedding the use of the Mental Capacity Act 2005 (MCA 2005) into practice. The service was no longer in breach of regulation in relation to consent to care and treatment.

The service demonstrated a caring and compassionate culture. People using the service told us staff displayed kindness and dignity in their roles. People were supported to build independence in aspects if their care. The service had systems in place to ensure people’s immediate needs were responded to. Staff within the service told us they felt well supported by leaders.

Care planning documentation was person centred, and provided specific information relating to people’s needs, likes and preferences. The service worked well with local services to ensure a collaborative approach to care. For example, working closely with health and local authority colleagues. People were provided with information in a format, which was accessible to them, for example, an easy read welcome pack. Staff and people using the service were given opportunity to share feedback. People and staff surveys were regularly completed in the service. Those who may be at increased risk of inequality under The Equality Act 2010, (EA, 2010), were supported to access care which provided them with equal opportunities and outcomes. There were relevant training and processes in place to support people to make decisions regarding important life changes, for example end of life care.

The service had robust systems and processes in place to promote good governance and leadership. Leaders completed regular quality audits to drive overall improvement within the service, identifying any emerging patterns or trends which may require additional learning or training. Leaders demonstrated compassion towards people and staff in the service. People and staff felt able to speak up to leaders in the service and felt confident concerns would be addressed swiftly and appropriately. There was a diverse workforce in place. The service was no longer in breach of regulation relating to good governance.

Date of Assessment: 9 June 2025 to 10 July 2025. Alchita Care Limited of Bradford is a domiciliary care agency providing care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment the service supported 14 people with personal care.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was not meeting the principles of Right support, right care, right culture.

Information within care plans was not always reflective of people’s needs and contained inconsistent and out of date information. We found multiple issues with medicines management including medicine records containing gaps and important information missing.

People’s capacity to consent to care and support had not always been assessed in line with the Mental Capacity Act 2005 (MCA).

Whilst most staff were positive about the support they received, we found support for staff was not robust. Staff did not receive regular supervision, appraisals, spot checks or competency checks, and they had not received training in some areas to provide safe care to people with specific conditions. They did not have access to policies and procedures to support them in their role’s and they did not have access to accurate and up to date information to provide the right care to people.

Governance systems did not support the delivery of safe care. They were not effective in identifying or addressing areas for improvement. Audits were not always in place, and the audits that were in place did not identify and action the concerns we found during assessment. Feedback was not addressed and not used to drive improvement.

At this assessment, we found breaches of the legal regulations in relation to safe care and treatment, need for consent and good governance.

We have asked the provider for an action plan in response to the concerns found at this assessment in relation to safe care and consent.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded.

This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.