- Homecare service
Alchita Care Limited of Bradford
Assessment report published 4 August 2025
Contents
Ratings
Our view of the service
Date of Assessment: 9 June 2025 to 10 July 2025. Alchita Care Limited of Bradford is a domiciliary care agency providing care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment the service supported 14 people with personal care.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was not meeting the principles of Right support, right care, right culture.
Information within care plans was not always reflective of people’s needs and contained inconsistent and out of date information. We found multiple issues with medicines management including medicine records containing gaps and important information missing.
People’s capacity to consent to care and support had not always been assessed in line with the Mental Capacity Act 2005 (MCA).
Whilst most staff were positive about the support they received, we found support for staff was not robust. Staff did not receive regular supervision, appraisals, spot checks or competency checks, and they had not received training in some areas to provide safe care to people with specific conditions. They did not have access to policies and procedures to support them in their role’s and they did not have access to accurate and up to date information to provide the right care to people.
Governance systems did not support the delivery of safe care. They were not effective in identifying or addressing areas for improvement. Audits were not always in place, and the audits that were in place did not identify and action the concerns we found during assessment. Feedback was not addressed and not used to drive improvement.
At this assessment, we found breaches of the legal regulations in relation to safe care and treatment, need for consent and good governance.
We have asked the provider for an action plan in response to the concerns found at this assessment in relation to safe care and consent.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
Overall, people and their relatives were positive about the care they received. Although people told us they were involved in their care planning, this was not evidenced in the care records. The provider completed surveys with people, however, the information was not used to drive improvements. People and their relatives expressed concerns regarding visit times. A person told us, “[Staff] leave as soon as possible.”