Falkland Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Annual health checks for patients were well coordinated with flexible arrangements to maximise uptake and reduce barriers to care.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. They supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The practice recognised the importance supporting well-being beyond traditional healthcare interventions and ran a regular chair yoga session every week. These sessions promoted physical health and helped reduce isolation, supporting both physical and emotional well-being within the community.

We noted that the practice worked collaboratively with the primary care network (PCN) and participated in initiatives that promoted health, well-being and community engagement such as a local parkrun takeover. These initiatives supported the commitment to improving population health. while fostering social connection and inclusivity.

The practice was accredited as of Veteran friendly practice, and staff had completed training to improve understanding of veterans healthcare needs. To ensure the patient group received appropriate support and signposting.

The practice was awarded Active Practice status by the Royal College of General Practitioners (RCGP) for its successful work in encouraging positive health behaviours among staff and patients and increasing participation in physical activity programmes.

A dedicated social prescribing team supported patients to improve their health and well-being by connecting them with community-based services and activities.

The practice also had literature in the waiting areas to inform patients of local and national support.

The practice routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The practice met national targets for the uptake of childhood immunisations. We noted long term conditions and medication reviews were supported by structured birth month recall system to support timely reviews.

The practice had a quality improvement programme involving repeat clinical and non-clinical audits, this helped deliver effective care and support staff with additional learning needs. They used audits, service evaluation, patient feedback along with clinical performance to identify opportunities for improvement and deliver measurable change.

We were told that the practice recognised a significant increase in number of patients living with diabetes. In response, they undertook a quality improvement programme to strengthen clinical oversight and patient outcomes and to ensure delivery of personalised evidence-based care for its population. We noted weekly diabetes multidisciplinary team (MDT) meetings were established to review patients with complex diabetes. The diabetes clinical team worked collaboratively to review and develop individualised management plans.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.