- GP practice
Falkland Surgery
Assessment report published 2 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 15 June 2026. Falkland Surgery is a GP practice and delivers services to approximately 14,500 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 93% White, 3.3% Asian, 2% Mixed, 0.9% Black and 0.8% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9 decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most people were satisfied. The GP Patient Survey results from 2025 indicated that 79% of the respondents described their overall experience of this GP practice as good in comparison to national average of 75%.
There was an active patient participation group (PPG) who represented the views of people using the service. The practice maintained a strong and collaborative relationship with its PPG. Formal PPG meetings are held every 2 months and are attended by the Practice Manager. Meetings included discussion of patient feedback that influenced service development. There were biannual open evenings held for PPG members to share information on practice performance, updates and relevant news.
Communication between meetings was maintained through regular email updates. We noted that the practice worked collaboratively with the PPG to promote health services and patient engagement at local community events.