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Inspection Summary


Overall summary & rating

Good

Updated 13 September 2019

We carried out an announced comprehensive inspection of the practice on 31 October and 5 November 2018 as part of our inspection programme and the practice was rated as good overall.

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

The practice were rated as requires improvement for the population group people with long-term conditions because, at the time of the inspection, the practice was unaware that exception reporting (the removal of patients from monitoring due to either contra indication of treatment

or failure to attend for review) in 2017/18 had risen from the previous year.

This inspection, undertaken on 2 August 2019, was a focused inspection to review the areas of concern highlighted.

At this inspection we concluded that:

  • The practice had established effective systems and processes to ensure recall systems for long-term conditions were actioned appropriately.
  • Staff were appropriately trained to respond to emergencies and identify patients with urgent symptoms.
  • Systems for cancer screening recalls had been improved to ensure patients were supported to access services as appropriate.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good