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The provider of this service changed - see old profile


Inspection carried out on 16 September 2019

During a routine inspection

About the service

Moorgate Lodge is a residential care home providing personal and nursing care to 47 people at the time of the inspection. The service can support up to 54 people.

People’s experience of using this service and what we found

Risks associated with people’s care and support had been identified and actions taken to minimise risks. Staff we spoke with confirmed they had received training in safeguarding and knew what action to take if they felt people were being abused. Staff confirmed that they had been safely recruited.

Accidents and incidents were analysed, and trends and patterns were identified. Medicines were managed in a safe way to ensure people received their medicines as prescribed. We found some issues with the environment and raised these with the provider on the inspection who took immediate actions to address them.

People’s needs were assessed, and care was delivered in line with their preferences and choices. Staff received support, induction and training to ensure they had the skills to carry out their role. Staff were complimentary about the provider and felt they were very supported in their role.

People were supported to eat and drink enough to maintain a healthy and balanced diet in line with their dietary requirements. People had access to healthcare professionals.

Staff we spoke with told us how they respected people and ensured their privacy and dignity was maintained. People were involved in the planning of their care and were able to make decisions about the support they received. Staff enjoyed their role and were happy to know they had made a difference and supported people to meet their outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We observed staff interacting with people in a positive way. People told us they enjoyed living at the service. We received positive feedback from people who used the service and their relatives. Staff understood the importance of ensuring people’s dignity was upheld.

Care plans were organised and easy to follow detailing people’s needs and how these were to be met. People were supported in line with their needs and preferences and people felt involved in their care. People enjoyed a range of social activities which were meaningful. People who used the service had access to a complaints procedure and were encouraged to make complaints where required. Complaints were followed up and responded to in line with the providers policy.

The provider ensured people were supported and their preferences maintained at the end stages of their life.

Care was planned in a way that promoted people’s independence. Staff were committed in providing a high level of care to people who used the service. People who used the service had the opportunity to express their views. The provider had a range of audits in place to monitor the service delivery, most issues we identified on inspection had previously been identified. Staff were complimentary about the support they received from the registered manager.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 18 October 2017). Since this rating was awarded the registered provider of the service has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on our current methodology.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.