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The provider of this service changed - see old profile

We have removed an inspection report for Moorgate Lodge from 12 October 2019. The removal of the report is not related to the provider or the quality of this service. We found an issue with some of the information gathered by an individual who supported our inspection. We will reinspect this service as soon as possible and publish a new inspection report.

Inspection Summary


Overall summary & rating

Good

Updated 17 March 2021

Moorgate Lodge is a care home which can accommodate up to 54 people who require accommodation for personal and nursing care. The home consists of one adapted building. At the time of our inspection there were 32 people living in the home.

We found the following examples of good practice.

¿ People were protected against the risk of infection.

¿ The home had systems in place to support relatives to visit their family members, minimising the risk of infection. The provider had installed a visiting pod, the pod was segregated with separate entrances for people and their relatives. This was fitted with an intercom and was thoroughly cleaned between visits. The only exceptions to these arrangements were visits to people placed on end of life care. Visits took place by prior arrangement; relatives had a lateral flow test (LFT) and personal protective equipment (PPE) was worn. Zoom calls had also been facilitated for relatives who were unable to visit.

¿ The registered manager and staff had considered how to prevent social isolation during the pandemic. They had put in place additional activities to ensure people’s well-being.

¿ The provider had regularly updated policies and procedures to ensure they included changes and best practice guidance in relation to COVID-19. Staff had access to these, and they were regularly discussed at team meetings and supervision sessions to ensure staff had the most up to date information.

¿ We observed staff changed PPE, when appropriate, and washed and sanitised their hands. Staff changing facilities had been provided. Following our inspection, the provider improved these facilities to provide a dedicated room with WC and hand washing facilities to minimise the risk and spread of infection.

¿ Tests for COVID-19 were being carried out in line with guidance. Staff also had regular LFT to ensure any staff who were not presenting with any symptoms were identified promptly.

¿ The premises were clean and well maintained. There was a cleaning schedule in place and adequate cleaning hours to ensure it was maintained. Additional cleaning of high use areas had been implemented, including door handles, and handrails. We identified some areas that required attention that had not been picked up by the quality monitoring. However, the provider actioned these immediately and amended the audit tool to ensure any areas requiring attention were identified in future audits.

¿ Staff had completed training in infection control, COVID-19 and how to put on and take off their PPE. Staff were frequently briefed about changes in government advice that impacted on their role. Staff we spoke with confirmed this.

¿ Risk assessments were in place to consider and reduce any impact to people who used the service and staff who may be disproportionately at risk of COVID-19. These included Black, Asian and Minority Ethnic groups (BAME), people with learning disabilities and people with dementia.

Inspection areas

Safe

Good

Updated 17 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 17 March 2021

Caring

Good

Updated 17 March 2021

Responsive

Good

Updated 17 March 2021

Well-led

Good

Updated 17 March 2021