During an assessment under our new approach
Date of assessment: 25 to 28 April 2025. Cumberland House Surgery is a GP practice which provides a range of primary medical services from its location in Macclesfield, Cheshire. The practice delivers services to approximately 15,249 patients under a contract held with NHS England. According to the latest available data, the practice is situated within a less deprived area and the ethnic make-up of the practice area is 94.5% White, 2.4% Asian, 1.7% mixed, 0.8% Black and 0.7% Other ethnicity. We assessed all five key questions to establish if the services provided are safe, effective, caring, responsive and well-led. We rated the service as good overall and good for all key questions. We found there were processes in place to learn from safety events and complaints. The premises were clean and well-maintained, and risks had been assessed and mitigated. There were sufficient numbers of staff. Overall, medicines were well managed. Care and treatment were provided in line with best practice guidance. People who used the service were treated with kindness and compassion and staff protected their privacy and dignity. People could access the service readily. The provider worked to reduce health and care inequalities and patients were well-supported to access the service and other community health and social care resources. There were clear systems for governance and the provider worked to continuously improve the service for people and staff. Overall, staff feedback was positive although some areas for the provider to review have been identified.