Lane End Medical Group

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that practice leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice had a shared vision, strategy and culture. This was based on transparency, equity, equality, human rights, diversity, inclusion and engagement. Staff and leaders understood the challenges and the needs of people and their communities.

The practice had a clear vision and strategy that was embedded throughout the service. A patient-centred approach was reinforced continuously in staff meetings, in staff inductions and training. Staff we spoke with told us that there was an ethos of patient-led care. Leaders monitored and reviewed progress against the delivery of their strategy. Leaders were visible and approachable. Staff we spoke with described an open and supportive culture where they felt comfortable with raising concerns and asking questions. They told us they felt supported and were encouraged to develop within their roles and in their career aspirations. Staff described how leaders provided practical and emotional support. The practice had a number of staff wellbeing initiatives, including meditation/yoga sessions for staff, team building events and building wellbeing breaks into clinics. Staff and leaders actively promoted equality and diversity and worked to identify the causes of any workforce inequalities. They demonstrated a positive and compassionate listening culture that focused on learning and development.

The practice was aware of local challenges which affected their service, such as increasing diversity within the patient population, and worked with partner agencies to address these challenges. For example, the practice had recognised that a significant proportion of its patient population was Kuwaiti and had employed a dedicated member of staff to communicate with this cohort in Kuwaiti Arabic, which had improved communication, patient confidence, engagement and accessibility of care for this patient group.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The practice had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

All staff we spoke with were clear on their individual roles and responsibilities. Leaders proactively supported staff and regularly met with them to completed appraisals and performance reviews. The practice had established governance processes in relation to the quality statements we reviewed during this assessment, which were appropriate for their practice. Staff could access all required policies and procedures on the practice shared drive, which were kept up to date and reflected latest guidance. Leaders held regular meetings with staff, during which they discussed emerging risks and potential improvements to the practice. Leaders clearly recorded any actions that arose from these meetings and shared these with staff. Staff took confidentiality and information security seriously, which included verifying people’s identity during remote consultations. Staff submitted data and notifications to external agencies as required.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.