- GP practice
Lane End Medical Group
Assessment report published 16 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 7 May 2026. Lane End Medical Group is a GP practice and delivers services to approximately 14,703 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 52.1% White, 26.2% Asian, 8.3% Black, 3.7% Mixed and 9.3% Other ethnic groups. Information published by the Office for Health Improvement and Disparities shows deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the practice, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The practice had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
We saw some areas of outstanding practice when we inspected, which are detailed below.
This inspection was included as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations. AI was used to support the creation of notes during some of the conversations, with human oversight and review to confirm factual accuracy. This was conducted with the consent of the provider and people interviewed.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the practice. This included speaking with people using the practice at the time of our assessment and reviewing other feedback available to us. We had not received any feedback relating to this practice directly to CQC in the past 12 months. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most people were satisfied. There was an active patient participation group (PPG) who represented the views of people using the practice. The practice had embedded a strong culture of patient engagement and worked closely with the PPG to shape and improve services in response to the needs of the local population. The PPG had played an active role in the development and delivery of the practice’s introduction of online triage. Representatives from the PPG described how leaders made positive changes because of feedback.