Lane End Medical Group

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same. We saw some areas of outstanding practice when we inspected, which are detailed below.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The practice supported people to manage their health and wellbeing to maximise their independence, choice and control. The practice supported people to live healthier lives and where possible, reduce their future needs for care and support.

The practice actively engaged with patients to improve access and outcomes. Staff focused on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

We saw some areas of outstanding practice, where the practice aimed to provide a holistic approach to patient care and engaged and empowered patients to participate in decisions about their care. The practice shared examples of initiatives aimed at improving community health and promoting engagement. The practice referred patients to a Primary Care Network (PCN) social prescriber. The practice had recognised the impact of loneliness and social isolation on physical and mental health and had introduced monthly coffee mornings in 2026 for socially isolated patients. The practice had developed a programme of educational and wellbeing events, including sessions on menopause support, diabetes education, weight management, walking groups and community book clubs. The practice told us the initiatives promoted patient self-management, prevention, social engagement and healthier lifestyles.

The practice had analysed the impact of the menopause support evening held for patients. The workshop provided evidence-based education on the physical and psychological effects of menopause, lifestyle interventions, self-management strategies and available treatment options. The practice told us the aim was to empower women with the knowledge and confidence to understand their symptoms and make informed decisions about their health. The practice collected feedback from patients following the workshop and told us that this had demonstrated that the workshop had significantly increased participants’ understanding of menopause and confidence in managing their health. 87% of participants found the workshop informative. 87% of participants reported they felt confident in their understanding of menopause following the session. 100% of participants stated the topic was relevant to their lives. The practice told us that the workshop encouraged women to take an active role in managing menopausal symptoms through education on lifestyle measures, wellbeing strategies and evidence-based medical treatments. 67% of participants stated they intended to make positive lifestyle or health changes following the workshop. The practice told us the workshop had empowered patients to make informed choices that could improve symptom control, wellbeing and quality of life. 100% of participants were satisfied with the workshop and requested further educational sessions. The practice planned to deliver further educational workshops in response to identified needs.

The practice had analysed the impact of establishing a carers’ coffee morning, in collaboration with another local surgery and Barnet Carers Centre. Between January and June 2026, there were 91 attendees at the coffee mornings, across the two surgeries. The aim of the coffee mornings was to provide unpaid carers with a safe, welcoming and supportive environment, where they could meet others with shared experiences, reduce social isolation, access specialist advice and receive practical support. Sessions included educational talks and wellbeing activities, with guest speakers from Age UK Barnet and the Health and Wellbeing coach who provided advice on healthy eating and wellbeing. The practice had gathered feedback from attendees following the coffee mornings which indicated that carers felt less isolated and more emotionally supported. Carers had successfully accessed Carers’ Allowance and referrals for home adaptation following advice received from the sessions. Attendees reported increased confidence in prioritising their health and wellbeing. The practice told us that the partnerships with Barnet Carers Centre and community organisations had enabled patients to receive coordinated, holistic support beyond traditional primary care.

The practice had achieved the highest uptake of health checks for people with learning disabilities or autism in North Central London and told us that it consistently demonstrated a strong commitment to reducing health inequalities and proactively support vulnerable patient groups. The practice told us that it worked to ensure that people with a learning disability or autism received comprehensive, personalised and accessible care, to improve engagement and preventative health outcomes. The practice had introduced dedicated carers’ afternoons, inviting external organisations including Age UK, Barnet Carers and Jewish Care. The events provided carers at the practice with advice, emotional support, signposting and access to community resources.

The practice had developed a project to assist older people who may have experienced difficulties in accessing services. The project, ‘Project 80’ was a proactive wellbeing initiative which targeted people aged over 80 who had not accessed services within the previous 6 months. The practice arranged for personalised wellbeing calls with the aim of identifying unmet health or social needs, assessing frailty concerns, offering appropriate support and signposting and reducing the risk of isolation. Cases were discussed at multidisciplinary frailty meetings to ensure coordinated care planning. People were signposted and referred to community initiatives and services where appropriate. We saw evidence of a quality improvement project which focused on care planning for frail and palliative patients. The aim of the project was to improve coordination, anticipatory decision making and person-centred care and improve support for patients and carers and to reduce reactive care. The practice analysed the impact of the project after 6 months of implementation and noted that it had been able to identify effectively the cohort of patients, improved visibility of frail and complex patients and had improved multidisciplinary awareness of patient complexity. Several areas of learning were identified with a planned review for October 2026.

The practice routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

According to the latest available data to CQC (1 April 2024 to 31 March 2025), the practice had achieved the national target of 90% for the uptake of childhood immunisations in 2 out of the five immunisations and was very close to achieving this target in the other 3 immunisations (89.2%, 89.2% and 85.2% uptake respectively). The practice had performed lower than the England average in relation to cervical cancer screening. As of 30 June 2024, the number of women who had an adequate screening test within the previous 3.5 years was 56.1% (age 25 to 49) and 65.3% (age 50 to 64), which was below the expected targets of 80 uptake. Unverified practice data was reviewed on site regarding childhood immunisation and cervical screening uptake which demonstrated that the practice had met the 80% minimum target for cervical screening.

The practice worked proactively to reduce barriers to uptake of childhood immunisations and cervical screening. This included initiatives to engage with its diverse population and accommodate cultural and religious needs. The practice told us it had a team approach and had two members of administrative staff who were focused on engaging with parents and guardians to bring their children in for immunisations. The practice utilised a messaging system to send patients messages about immunisations and screening, sent educational links and personalised communication to address concerns and encourage participation. The practice liaised with the North Central London immunisation team to provide support, and the advanced nurse practitioner had joined a local engagement group to review new resources to assist supportive discussions with patients on childhood immunisations. The practice spoke with parents and guardians when they attended the practice and discussed immunisations with them to encourage participation. The practice routinely discussed childhood immunisations and cervical screening uptake at practice meetings. The practice proactively sent patients educational information about cervical screening and childhood immunisations in several languages and there was information visible around the practice premises for patients. The practice had responded to a recent measles outbreak by reviewing the patients who had declined immunisations and used this as an opportunity to attempt to re-engage with these patients.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.