St Anne's Leeds Domiciliary Care 3 (DCA3)

Updated 24 April 2026

Dates of assessment: 9th April to 22nd April 2026

St Anne's Leeds Domiciliary Care 3 (DCA3) provides personal care and support to people under and over the age of 65 who may have a learning disability, physical disabilities and or sensory impairment. The location supports 2 different Assessment Service Groups (ASGs). The location is registered for the ASGs supported living and domiciliary care. Under CQC’s new assessment methodology, the 2 ASGs are reported on separately. This report is in respect of the supported living services only and considers those people who received support from that ASG and the regulated activity of personal care. CQC does not regulate premises used for supported living. At the time of our assessment 8 people were receiving the regulated activity of personal care. People lived in supported living services in 3 small complexes and received shared support from a communal staff team, along with additional individually funded hours of support.

The assessment was prompted due to the time since the last inspection.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The service demonstrated a strong safety culture, with effective reporting, learning and risk management. Staff were well trained, confident and worked collaboratively to ensure safe transitions, timely healthcare access and personalised risk‑taking that promoted independence. People lived in well‑maintained environments, medicines were managed safely, and infection control measures were robust. Care was consistently person‑centred, with assessments and plans regularly reviewed, accessible and focused on people’s goals, wellbeing and communication needs. People were supported to live healthier lives, develop new skills, gain employment and make informed decisions, with the Mental Capacity Act applied appropriately.

The culture of the service was compassionate, respectful and inclusive. People and relatives described staff as kind, supportive and responsive, with strong relationships and continuity of care. Staff encouraged independence, choice and control, tailoring support to individual preferences, cultural needs and emotional wellbeing. Leadership was strong and values‑driven, promoting openness, equality and continuous improvement. Governance systems provided clear oversight, and the service worked effectively with external partners. People were listened to, involved in shaping their care and supported to plan for future life changes, including end‑of‑life wishes.

Updated 24 April 2026

People and their relatives consistently described positive experiences of the care and support provided. Feedback highlighted that staff were kind, patient and supportive, and that people felt safe, listened to and involved in decisions about their care.

One relative told us they had “no problems” with the service and described staff as “Always helpful” and willing to “fit in with what [their family member] wants to do.” They praised the management team, saying, “This management team are excellent; I can’t fault them.” They felt well‑informed about any changes in care or health, adding, “They always inform us.” They described their family member as “very happy.”

People living at the service also shared positive experiences. One person told us, “Staff are nice and I feel safe.” They explained that staff supported them with household tasks and took them out for activities such as bowling and meals. They described being involved in their care planning, saying, “The daytime staff show me my care plan,” and spoke proudly about their independence, including painting their room. Another person spoke about weekly trips to the Leeds Rhinos and involvement in rugby coaching. They also shared the progress they have made since living at the service, saying, “I’ve learnt how to read and write here. I now write my shopping list.”

Another person described feeling safe and increasingly independent, explaining that they now complete their own shopping, cooking and laundry. They spoke highly of their key worker and described their involvement in employment and training opportunities, including interviewing, roadshows and end‑of‑life education projects. They also shared how staff supported them through challenges such as hoarding, saying, “I take my hat off to the staff team,” and expressed pride in their newly redecorated room. They described the organisation as “outstanding.”

Another person described feeling supported to attend appointments and activities, including community groups and farm visits. They valued the monthly resident meetings, explaining, “We talk about making changes in the house and places we want to go.” They felt comfortable approaching senior staff if needed and said, “They give me help when I need it.”