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Archived: Forest Health Care Good

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Reports


Inspection carried out on 04 Jun 2019

During an inspection looking at part of the service

We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a significant change (either deterioration or improvement) to the quality of care provided since the last inspection.

This inspection focused on the following key questions:

  • Is the service effective?
  • Is the service responsive?
  • Is the service well led?

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Is the service safe?
  • Is the service caring?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good for providing effective, responsive and well led services. We have rated the practice as good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • The practice consistently achieved positive outcomes for patients with long-term conditions and those experiencing poor mental health.

Whilst we found no breaches of regulations, the provider should:

  • Improve the recording of external safety alerts to include actions taken.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Rosie BenneyworthChief Inspector of General Practice

Inspection carried out on 4 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Forest Health Care (Cinderford Health Centre) on 4 November 2015. Overall the practice is rated as good including each of the six population groups we looked at.

Our key findings across all the areas we inspected were as follows:

  • There were systems in place to mitigate safety risks including analysing significant events and safeguarding. Systems were in place to ensure medicines including vaccines were appropriately stored and in date.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The premises were clean and tidy.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice