- GP practice
Scarborough Medical Group
Assessment report published 7 September 2026
Contents
Ratings
Our view of the service
Date of Assessment: 18 August 2026
Scarborough Medical Group is a GP practice which delivers services to approximately 16,861 people under a contract held with NHS England.
The practice has 2 sites. The main site is Danes Dyke Surgery (located at 463a Scalby Road). The branch site is South Cliff Surgery (located at 56 Esplanade Road).
According to the latest available data, the ethnic make-up of the practice area is approximately 96.2% White,1.7% Asian, 1.1% Mixed, 0.5% Black and 0.5% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the practice population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the practice, the context the practice was working within and how this impacted practice delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Safe
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Effective
Staff supported patients to live healthier lives. They monitored people’s care and treatment to ensure they received positive and consistent outcomes.
Caring
Staff treated patients with kindness, empathy and compassion. They respected the privacy and dignity of patients.
Responsive
Patients could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the practice. They sought ways to address any barriers.
Well-led
The practice had a clear vision and strategy which considered the needs of the people who used their practice and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the practice to understand their views and experience. This included speaking with patients using the practice at the time of our assessment and reviewing other feedback available to us.
We received both positive and negative feedback about Scarborough Medical Group. Many patients talked about access to appointments. Some patients were not happy about how the practice decided an appointment should be allocated and the time taken to be seen. Other patients felt they could always get an appointment when they needed one.
We found the practice was mostly in line with or exceeded national averages in the results of the 2026 GP Patient Survey. For example, 88% of respondents to the survey described their overall experience of Scarborough Medical Group as good, compared to the national average of 77%.
Patients also gave us positive feedback about the culture of the practice. One person said, “The staff at the practice have been fabulous.”
This sentiment was mirrored in the 2026 GP Patient Survey which showed most patients felt they were treated with care and concern at their appointment, and that they had confidence and trust in the healthcare professionals they saw.
Scarborough Medical Group had an active patient participation group (PPG) who represented the views of people using the practice. We talked to some PPG members who confirmed the practice listens to their views and any concerns.
We reviewed recent information shared by Healthwatch (an organisation which acts as a champion for people using health and social care services). We did not identify any concerning issues or trends.
An Integrated Care Board (ICB) is an NHS organisation in England responsible for planning and managing health services in a specific area. The local ICB provided positive feedback about Scarborough Medical Group, including that the practice is committed to delivering high-quality patient care.