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Dr Morrison & Partners Good Also known as Victoria Road Surgery

Reports


Inspection carried out on 11 Dec to 11 Dec 2019

During an inspection to make sure that the improvements required had been made

We carried out an announced focussed inspection at Dr Anderson and Partners on 11 December 2019. We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions; are services effective and are services well-led. The ratings for safe, caring and responsive have been carried over from the previous inspection, undertaken in November 2015, and are rated as good.

Our judgement of the quality of care at this service is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information from the provider, patients, the public and other organisations.

The full inspection reports on the previous inspections can be found by selecting the 'all reports' link for Dr Anderson and Partners on our website at www.cqc.org.uk.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall because:

  • Patients had good outcomes because they received effective care and treatment that met their needs.
  • The practice was fully engaged with reviewing and monitoring the clinical service they offered and used this information to make changes and drive improvements in care. For example, the practice regularly reviewed data from the Clinical Commissioning Group (CCG) and used this to drive improvement within the practice. The practice was fourth overall in the CCG.
  • The practice had good outcomes on the Quality and Outcomes Framework with low exception reporting.
  • People’s needs were met by the way in which services were organised and delivered. For example, the practice had engaged with the OneLife Suffolk and diabetes education programmes.
  • The practice was a Park Run practice and encouraged patients to attend. The practice had seen good outcomes for patients that had attended.
  • The leadership, governance and culture of the practice promoted the delivery of high-quality person-centred care.
  • The practice encouraged continuous improvement and innovation.
  • Staff reported they were happy to work in the practice and proud of the changes that had been made.

The areas where the provider should make improvements are:

  • Review and improve the system for managing patient safety alerts.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth

BS BM BMedSci MRCGP
Chief Inspector of General Practice

Inspection carried out on 5th October 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Victoria Road Surgery on 5th October 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should :

  • Ensure quality audits are carried out on the summarising of patient notes

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice