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Dr Morrison & Partners Good Also known as Victoria Road Surgery

Inspection Summary


Overall summary & rating

Good

Updated 23 December 2019

We carried out an announced focussed inspection at Dr Anderson and Partners on 11 December 2019. We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions; are services effective and are services well-led. The ratings for safe, caring and responsive have been carried over from the previous inspection, undertaken in November 2015, and are rated as good.

Our judgement of the quality of care at this service is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information from the provider, patients, the public and other organisations.

The full inspection reports on the previous inspections can be found by selecting the 'all reports' link for Dr Anderson and Partners on our website at www.cqc.org.uk.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall because:

  • Patients had good outcomes because they received effective care and treatment that met their needs.
  • The practice was fully engaged with reviewing and monitoring the clinical service they offered and used this information to make changes and drive improvements in care. For example, the practice regularly reviewed data from the Clinical Commissioning Group (CCG) and used this to drive improvement within the practice. The practice was fourth overall in the CCG.
  • The practice had good outcomes on the Quality and Outcomes Framework with low exception reporting.
  • People’s needs were met by the way in which services were organised and delivered. For example, the practice had engaged with the OneLife Suffolk and diabetes education programmes.
  • The practice was a Park Run practice and encouraged patients to attend. The practice had seen good outcomes for patients that had attended.
  • The leadership, governance and culture of the practice promoted the delivery of high-quality person-centred care.
  • The practice encouraged continuous improvement and innovation.
  • Staff reported they were happy to work in the practice and proud of the changes that had been made.

The areas where the provider should make improvements are:

  • Review and improve the system for managing patient safety alerts.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth

BS BM BMedSci MRCGP
Chief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Updated 19 November 2015

The practice is rated as good for providing caring services. Data showed that patients rated the practice higher than others for several aspects of care. Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment. Information for patients about the services available was easy to understand and accessible. We also saw that staff treated patients with kindness and respect, and maintained their confidentiality.

Responsive

Good

Updated 19 November 2015

The practice is rated as good for providing responsive services. It reviewed the needs of its local population and engaged with the NHS England Area Team and Clinical Commissioning Group (CCG) to secure improvements to services where these were identified. Patients said they could make an appointment with a named GP and that there was continuity of care, with routine and urgent appointments available the same day. The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available, easy to understand and evidence showed that the practice responded quickly to issues raised. Learning from complaints was shared with staff and other stakeholders.

Well-led

Good

Updated 19 November 2015

The practice is rated as good for being well-led. Staff were clear about the vision and their responsibilities in relation to this. There was a clear leadership structure and staff felt supported by management. They held regular governance meetings and had a number of policies and procedures to govern its activity. There were systems in place to monitor and improve quality and identify risk. Staff had received inductions, regular performance reviews and attended staff meetings and events. The practice proactively sought feedback from staff and patients, which it acted on. The patient participation group (PPG) was active (PPG is a group of patients registered with the surgery who have no medical training, but have an interest in the services provided).

Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good