Portland Medical Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that the service’s leadership, management and governance assured high-quality, person-centred care and promoted an open and fair culture. At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality, human rights, diversity, inclusion and engagement. Staff and leaders understood the challenges and the needs of people and their communities.

There was a service vision and strategy, which they kept under review. Leaders monitored and reviewed progress against the delivery of their strategy. Local challenges affected the service and strategy, such as the projected increase in the local population over the coming years; however they worked with partner agencies to address these challenges. Staff and leaders actively promoted equality and diversity and worked to identify the causes of any workforce inequalities. They demonstrated a positive and compassionate listening culture that focused on learning and development. Staff we spoke with confirmed this and described a workplace environment that was supportive to them, and they felt able to approach leaders when needed.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

All staff we spoke with were clear on their individual roles and responsibilities. Leaders had process in place to ensure staff could complete appraisals as part of managing their performance. The provider had established governance processes in relation to the quality statements we reviewed during this assessment, which were appropriate for their service. Staff had access when required to policies and procedures, which were kept up to date and reflected latest guidance. Regular meetings with staff took place to ensure any emerging risks and important areas were discussed. Actions that arose from these meetings were shared with staff. We saw that the service was developing a pathway model, which should ensure when patients dealt with the practice it would be consistent, so improving patient contact with the practice and reduce any inequalities that may exist. The service also worked with other agencies for example the Primary Care Network (PCN) and other local agencies, so their patients received the best care and treatment.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.