Portland Medical Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People’s privacy was respected by leaders and staff. Patients we spoke with told us that staff were caring and compassionate and felt their dignity was respected. The service was establishing a in house pathway that would provide patients with a consistent approach when dealing with any staff within the practice whether they were clinical or non-clinical staff. The purpose of the pathway was to ensure that all interactions and contacts with patients were conducted consistently and clear.

The results of the 2025 National GP Patient Survey showed people felt listened to and felt they were treated with kindness. For example, 93% of respondents to the survey felt the healthcare professional was good at treating them with care and concern, compared to the national average of 86% and the local average of 82%. This was reflected in the feedback we received from patients on the day of our assessment.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.