Updated 8 April 2025
Date of Assessment: 7 May 2025 to 9 May 2025. Moulton Surgery is a GP practice providing primary medical services and dispensing facilities to approximately 14,215 patients. The service is delivered from 120 Northampton Lane North, Moulton NN3 7QP. Services are also provided at a branch surgery, located at the University of Northampton covering the Waterside Campus and surrounding areas. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. We carried out an announced comprehensive inspection at Moulton Surgery on 9 May 2025 where we assessed all quality statements across the safe, effective, caring, responsive and well-led key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. During this assessment, we found a strong emphasis on safety, with managers responding appropriately to concerns raised. Staff actively involved people in decisions about their care and treatment, encouraging them to ask questions and engage in their healthcare. There were clearly defined roles, responsibilities, and accountability systems in place to support effective governance and leadership. The practice listened to and acted on feedback, using it to refine and enhance their systems and processes. We also noted that there was high staff satisfaction and there was a clear leadership structure where staff felt supported. Compassionate, respectful care was a key focus, with staff treating people as individuals and upholding their dignity and preferences. People were given choice and control over their care, and staff well being was supported to help maintain a positive care environment.