- GP practice
Moulton Surgery
Report from 8 April 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 7 May 2025 to 9 May 2025. Moulton Surgery is a GP practice providing primary medical services and dispensing facilities to approximately 14,215 patients. The service is delivered from 120 Northampton Lane North, Moulton NN3 7QP. Services are also provided at a branch surgery, located at the University of Northampton covering the Waterside Campus and surrounding areas. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. We carried out an announced comprehensive inspection at Moulton Surgery on 9 May 2025 where we assessed all quality statements across the safe, effective, caring, responsive and well-led key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. During this assessment, we found a strong emphasis on safety, with managers responding appropriately to concerns raised. Staff actively involved people in decisions about their care and treatment, encouraging them to ask questions and engage in their healthcare. There were clearly defined roles, responsibilities, and accountability systems in place to support effective governance and leadership. The practice listened to and acted on feedback, using it to refine and enhance their systems and processes. We also noted that there was high staff satisfaction and there was a clear leadership structure where staff felt supported. Compassionate, respectful care was a key focus, with staff treating people as individuals and upholding their dignity and preferences. People were given choice and control over their care, and staff well being was supported to help maintain a positive care environment.
People's experience of this service
Recent survey results, including the NHS Friends and Family Test from December 2024, indicated that most people were positive about the quality of care and treatment they received. Patient feedback showed that of the 507 responses, 85% of patients said they were extremely likely to recommend the service to others, with a further 12% saying they were likely to do so. A very small number of responses were neutral or negative. As part of this assessment, we received feedback from people directly through to CQC where most of it was positive and a small proportion raised concerns about appointment bookings. The service had an active patient participation group (PPG) that meets regularly, and practice manager had set up a virtual PPG to encourage engagement with their wider patient population.