The Care Quality Commission
  • Doctor
  • GP practice

Church View Surgery

Overall: Good read more about inspection ratings

30 Holland Road, Plymstock, Plymouth, Devon, PL9 9BN (01752) 403206

Provided and run by:
Church View Surgery

All Inspections

During an assessment under our new approach

Date of Assessment: 23 June 2026. Church View Surgery is a GP practice and delivers services to approximately 12,607 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 98% White and 2% Asian, Mixed, Black and Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.

The service has a higher-than-average population of people aged 60 years and over.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

People gave mixed feedback about whether they could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

1 June 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

This announced focused inspection was carried out on 1 June 2017 to confirm that the practice had made improvements to meet the actions falling below a regulatory breach in our previous comprehensive inspection on 13 October 2015. In October 2015 the overall rating for the practice was Good The full comprehensive report for the October 2015 inspection can be found by selecting the ‘all reports’ link for The Church View Surgery on our website at www.cqc.org.uk.

This report covers our findings in relation to improvements made since our last inspection.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events. Learning was cascaded down to all staff.

  • The practice had introduced new protocols to ensure that blank prescriptions were stored and monitored safely.

  • Staff had the skills and knowledge to deliver effective care and treatment and there was evidence of appraisals and personal development plans for all staff.

  • The latest patient survey results showed an improvement with how easy patients found it to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.

  • The practice was clean and tidy had good facilities and was well equipped to treat patients and meet their needs.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

13/10/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Church View Surgery on 13 October 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.

  • Patients said they found it easy to make an appointment, although not necessarily with their own GP and that urgent appointments were available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

There were also areas where improvements should be made:

  • Review procedures for storing and recording blank prescriptions to ensure national guidance is followed.

  • The recommendations made from the last infection control audit should be implemented.

  • Allocate more administrative time to key nursing staff to keep policies and protocols current and up to date, and to consolidate the protocols that are already in place.

  • The planned training programme should be continued to ensure all staff are up to date with training. The planned programme of appraisals should be completed

  • Improvement should continue with regard to patients being able to get through more easily by telephone, and improve patient waiting times to less than 15 minutes.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice