Church View Surgery

Updated 11 June 2026

Date of Assessment: 23 June 2026. Church View Surgery is a GP practice and delivers services to approximately 12,607 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 98% White and 2% Asian, Mixed, Black and Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.

The service has a higher-than-average population of people aged 60 years and over.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

People gave mixed feedback about whether they could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

Updated 11 June 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. We received 221 pieces of feedback via our website – Give feedback on care, of these 158 were positive and 69 were mixed. We identified themes relating to accessing the service online and timeliness of repeat prescriptions in the mixed feedback provided. Positive feedback described how staff treated people with kindness, compassion, listened to them and respected their privacy. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were positive about the service. For example, the percentage of respondents to the GP Patient Survey who responded positively to the overall experience of their GP practice was 71% compared to the national average of 75%.

The service has a patient participation group (PPG), which had been re-established within the last 7 months. They held open PPG forum meetings every 3 to 4 months, which people who use the service were invited to attend and provide feedback, as well obtain information about changes within the service.