Saddlers Health Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure people could access the care, support and treatment they needed when they needed it.

The service performed better than the national average in the results of the 2026 National GP Patient Survey. This showed people could access the service when they needed it in a way that suited their needs, such as by telephone, in person or through the service’s website. For example, 72% of respondents to the survey described their overall experience of contacting this service as being good. The national comparison was the same and the local average 68%. 62% of patients found it easy to access their GP by telephone compared to a national average of 57% and a local average of 53%. Access to the service was all on one level with automatic entrance doors and car park areas for ease of access. Treatment areas were also on one level; this made it easy for patients in a wheelchair. The provider also carried out Friends and Family test (FFT) every month and in August 2026 the data gathered showed a 100% of patients who replied found it easy to access the services. This data gathered every month was used to help the provider understand how well services they offered supported patients care and treatment needs.

Staff received the appropriate levels of training, so they knew how to treat people without discrimination. We saw that processes were in place to monitor that all training was being completed. The provider told us that they worked within their local communities to ensure the service patients received addressed any local health inequalities. The service worked with the Integrated Care Board (ICB) and the Primary Care Network (PCN) so they were able to access other services and get support to ensure they provided a range of services to meet the needs of their patients. The provider made their services accessible to people within the community who may find it difficult to access GP services. For example: Veterans, people who were homeless and travellers.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.