The Care Quality Commission
  • Doctor
  • GP practice

Ironbridge Medical Practice

Overall: Good read more about inspection ratings

Trinity Hall, Dale Road, Coalbrookdale, Telford, Shropshire, TF8 7DT (01952) 432568

Provided and run by:
Ironbridge Medical Practice

All Inspections

During an assessment under our new approach

Date of Assessment: 3 September 2026. Ironbridge Medical Practice is a GP practice and delivers services to approximately 5586 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 94.4% White, 2.3% Asian, 1.8% Mixed, 1.1% Black and 0.4% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 6 decile (6 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

12 November 2018

During a routine inspection

This practice is rated as Good overall.

We previously carried out an announced comprehensive inspection at Ironbridge Medical Practice in July 2015. The practice was rated as good overall. The full comprehensive report on the July 2015 inspection can be found by selecting the ‘all reports’ link for Ironbridge Medical Practice on our website at www.cqc.org.uk.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Ironbridge Medical Practice on the 12 November 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Some patients reported some difficulty with the practice’s appointment system within the CQC comment cards. The practices GP patient survey results however, were in line with local and national averages for questions relating to access to care and treatment.
  • Patients responded positively regarding how easy it was to get through to the practice on the phone.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The practice was a training practice and worked collaboratively with other practices within the locality.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

09 July 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Ironbridge Medical Practice on 9 July 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led, services. It was also good for providing services for older people; people with long-term conditions; families, children and young people; working age people; people whose circumstances may make them vulnerable and people experiencing poor mental health.

Our key findings were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients told us they could usually get an appointment when they needed one, although they may have to wait for a pre bookable appointment with the specific GP. Urgent appointments were available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • Maintain a log of significant events.
  • Consider introducing a signing in and out system for medicines taken out of the practice.
  • Introduce a system to check the GPs registration with their professional body is up to date.
  • Complete the outstanding staff appraisals and continue to review annually.
  • Publicise the assistance bell located near to the main entrance so patients are aware they can request assistance when accessing the building.
  • Include the acknowledgement letter in the complaint record or record the date the letter was sent.
  • Review complaints to identify any common themes or trends.
  • Share the practice vision and values with staff.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice