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Inspection carried out on 3 July 2019

During an inspection looking at part of the service

We carried out an announced comprehensive inspection at West Farm Surgery on 3 July 2019 as part of our inspection programme (previous rating, June 2015 – good).

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions:

  • Effective
  • Responsive
  • Well led

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection carried out on 10 March 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of West Farm Surgery on 10 March 2015.

Overall, we rated the practice as good. We found the practice to be good for providing safe, effective, caring, responsive and well-led services. Our key findings were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Staff reported feeling able to voice any concerns or make suggestions for improvement

  • Risks to patients were assessed and well managed. The practice learned from incidents and took action to prevent any recurrence.

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Feedback from patients was positive; they told us staff treated them with respect and kindness.

  • Staff had received training appropriate to their roles and any further training needs had been identified and planned.

  • Information about services and how to complain was available and easy to understand.

  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management.

  • The practice proactively sought feedback from staff and patients, which it acted on.

There were areas of practice where the provider needs to make improvements.

The provider should:

  • Introduce systems to record minor incidents to enable the practice to pick up on themes and trends.

  • The provider should ensure that there are storage facilities and processes in place for the appropriate storage of samples for collection.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice