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Inspection Summary


Overall summary & rating

Good

Updated 24 July 2019

We carried out an announced comprehensive inspection at West Farm Surgery on 3 July 2019 as part of our inspection programme (previous rating, June 2015 – good).

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions:

  • Effective
  • Responsive
  • Well led

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Updated 25 June 2015

The practice is rated as good for providing safe services. Staff understood and fulfilled their responsibilities to raise concerns, and report incidents and near misses. Lessons were learned and communicated widely to support improvement. However, we were told that minor events and incidents were discussed at practice meetings but they were not always logged or minuted.

Prescription were kept locked away and distributed in small numbers to GPs. Staff recorded the batch numbers of those prescriptions. We were told that the consultation rooms were locked after surgery and when staff left the room which ensured the security of prescriptions.

The practice undertook regular infection control audits. Two audits highlighted the fact that samples were stored in the vaccination refrigerators for collection. The practice manager told us that they were in the process of purchasing a refrigerator specifically for storing samples.

There were enough staff to keep people safe.

Effective

Good

Caring

Good

Updated 25 June 2015

The practice is rated as good for providing caring services. Patients said they were treated with compassion, dignity and respect and they were involved in care and treatment decisions. The results of the National GP Patient Survey (2015) showed patients felt the GPs and nurses involved them in decisions about their care. We saw that 95% of patients who responded said they had confidence and trust in their GP, compared to the national average 92% and 92% said their GP was good at treating them with care and concern, compared to the national average 83%. We also saw that 87% of patients who responded said they had confidence and trust in their nurse, compared to the national average of 86% and 82% said their nurse was good at treating them with care and concern, compared to the national average 78%.

Accessible information was provided to help patients understand the care available to them. We also saw that staff treated patients with kindness and respect ensuring confidentiality was maintained.

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good