The Care Quality Commission
  • Doctor
  • GP practice

The Fairfields Practice

Overall: Good read more about inspection ratings

Mary Potter Centre, Gregory Boulevard Hyson Green, Nottingham, Nottinghamshire, NG7 5HY (0115) 942 4352

Provided and run by:
The Fairfields Practice

All Inspections

During an assessment under our new approach

We carried out an assessment of the practice from 25 February to 6 March 2025. A site visit was carried out on 5 March 2025. The Fairfields Practice is an NHS practice located within Mary Potter Centre in Hyson Green, Nottingham. There are 5 GP partners, providing primary care services in a diverse, inner-city area of Nottingham. The practice is in an area of high deprivation (IMD of 41, 1st decile), and has a young diverse population, with a high turnover of patients. The practice had a good understanding of their patient list and the health inequalities due to their diverse population. Healthy life expectancy for residents within the catchment area of The Fairfields Practice have a lower life expectancy to patients who reside is a more affluent area with lower levels of deprivation (Source: ICB ageing well report 2021).

People were involved in assessments of their needs, and care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. People were involved in decisions about their care including understanding options around choosing to withdraw or not receive care. The service provided information people could understand. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders had a strong focus on understanding health inequalities and tailoring services to meet their needs and were involved in national and local initiatives to improve health outcomes for their registered patients. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. The service supported staff wellbeing. There was a culture of continuous improvement with staff given time and resources to try innovative ideas.

4 November 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Fairfields Practice on 4 November 2014. The practice operates from the Mary Potter Centre, Gregory Boulevard, Hyson Green, Nottingham NG7 5HY.

This practice has an overall rating of good.

Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for older people; people with long-term conditions; families, children and young people; working age people (including the recently retired); people living in vulnerable circumstances; and people experiencing poor mental health (including people with dementia).

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • The practice was positive in promoting good health and encouraging patients to lead healthier lifestyles. For example several GPs had been involved in recognised research projects (practice and cluster service designs for the entire population). This had led to heavy smokers having had spirometry to screen for chronic obstructive pulmonary disease (COPD). Earlier diagnosis supported patients to get the advice and treatment they needed to manage their health and wellbeing.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • Staff recognised and respected the totality of patient’s needs. There was a proactive approach to understanding the needs of different groups of patients and delivering care in a way that met those needs and promoted equality. For example the practice had made sure that interpreters had been present in the practice to assist patients whose first language was not English to complete the patient satisfaction surveys.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice