- GP practice
The Fairfields Practice
Report from 31 January 2025 assessment
Contents
Ratings
Our view of the service
We carried out an assessment of the practice from 25 February to 6 March 2025. A site visit was carried out on 5 March 2025. The Fairfields Practice is an NHS practice located within Mary Potter Centre in Hyson Green, Nottingham. There are 5 GP partners, providing primary care services in a diverse, inner-city area of Nottingham. The practice is in an area of high deprivation (IMD of 41, 1st decile), and has a young diverse population, with a high turnover of patients. The practice had a good understanding of their patient list and the health inequalities due to their diverse population. Healthy life expectancy for residents within the catchment area of The Fairfields Practice have a lower life expectancy to patients who reside is a more affluent area with lower levels of deprivation (Source: ICB ageing well report 2021).
People were involved in assessments of their needs, and care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. People were involved in decisions about their care including understanding options around choosing to withdraw or not receive care. The service provided information people could understand. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders had a strong focus on understanding health inequalities and tailoring services to meet their needs and were involved in national and local initiatives to improve health outcomes for their registered patients. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. The service supported staff wellbeing. There was a culture of continuous improvement with staff given time and resources to try innovative ideas.
People's experience of this service
People were mostly positive about the overall quality of their care and treatment. Feedback received from patients as part of the assessment as well as results from the NHS Friends and Family Test, showed people were generally satisfied with services. The national GP Patient Survey results showed mixed views about people's experiences with some responses below or in line with national averages.