The Care Quality Commission
  • Doctor
  • GP practice

Oak Vale Medical Centre Also known as Dr Michael Cranney & Partners

Overall: Good read more about inspection ratings

215 Childwall Road, Liverpool, Merseyside, L15 6UT (0151) 295 9330

Provided and run by:
Oak Vale Medical Centre

All Inspections

During an assessment under our new approach

This assessment was carried out on 22 and 30 July 2025. Oak Vale is a GP practice which provides a range of primary medical services from its location 215 Childwall Road, Liverpool, L15 6UT. The practice delivers service to approximately 12,600 patients under a contract held with NHS England.

The provider is registered with the Care Quality Commission to provide the following regulated activities: diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.

We assessed all five key questions to establish if the services provided were safe, effective, caring, responsive and well-led. We rated all key questions as good and rated the service as good overall.

Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others.

The service had a culture of safety. Systems were in place for managing incidents and complaints and learning from these.

The premises were clean and well-maintained, and risks had been assessed and mitigated.

The provider was in the process of recruiting to the staff team to ensure there continued to be sufficient numbers of staff with the right skills, qualifications and experience.

Care and treatment was provided in line with best practice guidance and staff managed medicines well overall. Some areas for improvement were noted and the provider took swift action to review these areas and make the required improvements.

People who used the service were treated with kindness and compassion and staff protected their privacy and dignity.

The provider worked to reduce health and care inequalities and to ensure people had equity in access to the service.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Leaders and staff had a shared vision and culture based on listening, learning and continuous improvement.

5 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Moya F Duffy and Partners, also known as Oak Vale Medical Centre, on 5 November 2015. Overall the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings across all the areas we inspected were as follows:

  • Systems were in place to ensure incidents and significant events were identified, investigated and reported. All staff were aware of what constituted a significant event and they fulfilled their responsibilities to raise concerns and to report incidents. Information about safety was recorded, monitored, appropriately reviewed and addressed although action plans were not routinely used to monitor changes implemented.

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was readily available in document form for patients.
  • The practice had recently introduced a new system for booking appointments with GPs known as ‘Doctor First’. The practice explained that patients were satisfied with these changes because they could have direct access to a doctor’s advice without the need for a face to face appointment.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw areas of outstanding practice including:

  • The practice routinely sends a birthday card to all patients each year reaching their 75th birthday. This was known as the ‘Forget-me-Not’ initiative. Within the card there was also a patient health questionnaire for them to complete and return. This initiative has helped to identify potential physical problems and mental health issues, such as dementia and mild cognitive impairment (MCI).

  • Reception staff were identified as a ‘dementia buddy’ for patients and carers with this condition. Reception staff had put together a resource pack with useful information to support patients and families with dementia. Plans were in place to invite patients and carers into the practice to discuss the contents of the pack and to signpost them to agencies across the community that could support the families.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • Review the records made of serious events and incidents to ensure that risks have been appropriately identified and actions plans have been put into place.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice